Public transportation helps many older adults stay independent, connected, and engaged in their communities.

Transportation Training Modules – Coming Soon!

This three-part training series can help your agency build a more informed and compassionate team to support passengers with memory and thinking changes.

The training modules incorporate the training videos presented below and include interactive scenarios to check knowledge and help with future application.

Module 1 – Recognizing Memory and Thinking Challenges

This module covers:

• Common signs of memory and thinking challenges
• How changes can affect transportation
• When to provide additional support

Module 2 – Dementia-Friendly Communication

This module covers:

• Supportive communication techniques
• Reducing confusion and anxiety
• Recognizing situations where passengers may need additional support

Module 3 – Supporting Passengers During Transportation

This module covers:

• Helpful ways to support passengers during transportation
• Communication strategies to support passengers living with dementia

Transportation Training Videos

These short training videos include practical tips to help transit operators and care partners support passengers living with dementia. They highlight common public transportation situations and offer simple approaches that reduce confusion, improve communication, and promote dignity and safety.

The Forgotten Journey – Care Partners & Paratransit Trip Operators

Care Partner

This video aims to help family care partners prepare to use transportation options for persons living with memory challenges or dementia. Learn strategies that can help care partners encourage a safe and supported ride.

Transportation Employee

This video follows a paratransit trip and demonstrates practical ways transportation operators can serve passengers living with memory changes or dementia. Learn strategies to improve communication, provide reassurance, and support safety throughout the ride.

Riding with Compassion – Fixed-Route Transit Trip

Transportation Employee

This video follows a fixed-route transit trip and demonstrates practical ways transportation operators can serve passengers living with memory changes or dementia. Learn how clear communication, reassurance, and awareness can help create a safe and successful travel experience.

Helpful Links

Safe Mobility for Life develops educational materials and resources that meet the safety and transportation needs of Florida’s aging population. Learn more about dementia and transportation on their website.

Acknowledgement

These videos were created through a partnership with the REACH program at the Florida State University College of Medicine Department of Geriatrics, Aging Advocate, the Florida Department of Transportation’s Safe Mobility for Life, and Star Metro. Thank you to our FSU College of Medicine Creative Services Team, Tallahassee Star Metro staff and operators, and the actors and volunteers that helped make this project possible.